U.S. government: Coronavirus (COVID-19) information

CDC: Coronavirus (COVID-19) Travel Advice

Tokio Marine HCC-MIS: How Coronavirus Affects Your Coverage

If You Purchased Your Atlas Policy on Or After July 15, 2020 : Your plan will cover eligible medical expenses resulting from COVID-19/SARS-CoV-2.  

Atlas Travel Medical Insurance Medical and Travel Assistance Services 

Atlas Travel Medical Insurance is an insurance policy designed for international travelers from around the world. Atlas travel insurance includes comprehensive medical, emergency evacuation and essential travel benefits that provide financial protection to international travelers against different kinds of risks you can encounter while traveling outside of your home country.


If you need help with medical or travel emergencies while traveling in a foreign country, you have access to Tokio Marine HCC-MIS Group’s Travel and Medical Assistance Services, as well as the the flexibility and convenience of managing your insurance policy online through ClientZone. 


Medical and Travel Assistance Services

Atlas Travel Medical Insurance plans include worldwide medical and travel assistance services. These assistance services are available in multiple languages and 365 days a year.


You may contact Tokio Marine HCC - MIS Group World Service Center to access assistance services should you have questions about your insurance policy or should you need help with emergencies. A customer service representative can answer your questions about eligibility and benefits of your policy, your claims, or make changes to your policy etc. If you encounter medical or travel emergencies, HCC-MIS Assistance Services can help you to locate a hospital or doctor, support with replacement of lost travel documents, provide translation services, and more.


To speak to a service representative, you can call toll-free or call collect from around the world. The emergency assistance telephone number is printed on your insurance ID card. Be sure to carry your ID card when you travel. You can also contact Customer Service by Email or via LiveChat tool on HCC-MIS website.


If you are injured or become ill and need to seek medical treatment while traveling abroad, Provider Referrals assistance can help you to locate nearby hospitals, clinics,  or other health facilities. Prescription Drug Replacement service can assist you to arrange replacement if you lose your prescription medicines. If you are hospitalized, Medical Monitoring assistance can provide your family/ friends with ongoing updates of your medical status from the attending physicians.


If you lose your passport, visa, and/or other travel-related documents, you can get assistance with obtaining replacement of your documents. Tracking for Lost Luggage service is available to assist you to locate your lost luggage.


Emergency Travel Arrangements service is available to arrange transportation in case of medical emergencies, natural disasters or other travel emergencies.


There are more valuable travel and medical assistance services available to Atlas Travel Medical Insurance policy holders. Visit Tokio Marine HCC-MIS Travel Assistance Services  for more information.  


Please note that travel and medical assistance services are not insurance benefits.  Any travel or medical assistance service provided is not a guarantee of any insurance benefit.


Use ClientZone tools to manage your policy online

After you purchase Atlas Travel Medical Insurance policy from Tokio Marine HCC-MIS Group, you can create a ClientZone account online. ClientZone is a simple, convenient, and secure self-service portal that provides easy access to your personal insurance coverage information anytime when you want it.


In ClientZone you can view your insurance account information, find health care providers, file claims and check your claim status, download forms, cancel or extend policy, update your personal information,  contact HCC-MIS Customer Service, and more.


More about how to set up ClientZone account and manage your Atlas Travel Medical Insurance policy online.