U.S. government: Coronavirus (COVID-19) information

CDC: Coronavirus (COVID-19) Travel Advice

Tokio Marine HCC-MIS: How Coronavirus Affects Your Coverage

If You Purchased Your Atlas Policy on Or After July 15, 2020 : Your plan will cover eligible medical expenses resulting from COVID-19/SARS-CoV-2.  

Atlas Travel Medical Insurance Lost or Stolen Passport/ Travel Visa Coverage

Atlas Travel Medical Insurance is an insurance policy designed for international travelers from around the world. Atlas travel insurance includes comprehensive medical, emergency evacuation and essential travel benefits that provide financial protection to international travelers against different kinds of risks you can encounter while traveling outside of your home country.

If your passport or travel visa is lost or stolen during your international travel,  Atlas Travel Medical Insurance provides Lost or Stolen Passport/Travel Visa benefit that reimburses reasonable costs in obtaining a replacement passport/ travel visa, up to the amount indicated in the Schedule of Benefits and Limits. 

You have to report the loss or theft to the local police station  within 24 hours and obtain a written police report.  Apply for replacement passport/ travel visa. Keep the receipts for the costs of replacing passport / travel visa. When you make a claim, you must provide the police report and receipts as proof of claim to Tokio Marine HCC-MIS Group.

You may contact HCC-MIS Travel Assistance Services if you need help locating your nearest embassy or consulate. 



1. Reimbursement for reasonable cost in replacing your passport or travel visa. 

YOU ARE NOT COVERED unless you fulfill the following conditions: 

  1. You exercise reasonable care for the safety and supervision of the passport or travel visa; and
  2. Loss or theft is reported to the police within 24 hours and a written police report is obtained; and
  3. You provide receipts for the costs associated with the passport or travel visa replacement.

1. Expenses arise directly or indirectly from anything in the General Exclusions. 

source: Atlas Travel Description of Coverage

If you need help with medical or travel emergencies while traveling abroad, you have access to Tokio Marine HCC-MIS Group World Service Center for Travel and Medical Assistance Services

You must file a claim for any expenses to be paid by HCC-MIS. Keep the original receipts for any expenses which have already been paid by you or on your behalf as proof of claim.  

You may send all claim related documents through ClientZoneemail to service@hccmis.com , or mail to:

Tokio Marine HCC – MIS Group

Box No. 2005

Farmington Hills, MI 48333-2005